Customer Service Specialist with German

Location: Warsaw 
Work model: Hybrid (3 days per week in the office)
Contract type: Full-time employment
Level: Mid / Junior+ (depending on experience)
Schedule: Monday–Friday 10:00 am–7:00 pm + 1–2 Saturdays per month
Recruitment process: Online

About your future employer:
For our client - an international company in the fintech sector - we are looking for German-speaking Customer Support Associates to join their growing Customer Service team. The organization operates in a dynamic, global environment and focuses on delivering high-quality services and excellent customer experience. It offers a modern workplace, international exposure, and strong development opportunities within structured support teams.

 

Customer Support Associate with German

 

We are currently looking for a Customer Support Associate with German to join the Customer Service department. This is a great opportunity for candidates who enjoy working with customers and want to develop their career in an international fintech environment.

 

Responsibilities:

• Handling incoming calls and emails from German-speaking customers regarding transactions, requests, and issues
• Providing clear, professional, and solution-oriented customer support
• Actively listening to customers and identifying their needs
• Building and maintaining positive relationships with customers and internal teams
• Working with internal systems to manage customer cases and ensure accurate documentation
• Following company processes and performance standards
• Recommending appropriate products or services based on customer needs

Requirements:

• German language at minimum B2/C1 level 
• English at communicative level
• Previous experience in customer service, call center, or similar role (preferred)
• Strong communication and interpersonal skills
• Customer-focused mindset and problem-solving attitude
• Availability to work in a hybrid model

 

We offer:

• Private medical care (Lux Med) including family package
• Life insurance
• Multisport card
• Access to e-learning platforms (Udemy, eTutor language courses)
• Christmas gifts and employee benefits
• Subsidy for corrective glasses (up to PLN 1000)
• Co-financing of kindergartens
• Integration and team-building activities (e.g. office events, games, volunteering initiatives)
• Stable employment in an international and supportive environment
• Opportunity to develop within a global fintech organization

 

Recruitment process:

• Short interview with Antal Consultant
• Interview with HR & Hiring Manager
• Offer & onboarding